Frequently Asked Questions
Everything you need to know about your luxury timepiece purchase.
Are the watches sold on TeddyBaldassarre.com authentic?
Yes, we are an authorized dealer for every brand we carry. Each timepiece is 100% authentic, brand new, and comes with a full manufacturer warranty.
What is your return policy for watches?
We offer a 7-day return policy for a full refund, provided the watch is in its original, unworn condition with all protective plastics, tags, and packaging intact.
Do you offer international shipping?
We ship to many countries worldwide via insured courier services. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How long does shipping take within the United States?
Standard domestic shipping typically takes 3-5 business days. Expedited shipping options are available at checkout for those who wish to receive their timepiece sooner.
Does my watch come with a warranty?
Every watch purchased from us includes the official manufacturer's warranty, which typically covers movement defects for 2 to 5 years depending on the brand.
Can I trade in my current watch for a new one?
At this time, we do not have a formal trade-in program. However, we are constantly expanding our services to better serve the watch collecting community.